Overview
If you’re not satisfied with a purchase, we accept returns within 30 days of delivery. This policy explains eligibility, steps to return an item and timing for refunds. Please note this policy was last reviewed on 8‑Aug‑26.
How to Start a Return
- Email our support team at [email protected] with your order number, the item you want to return and the reason for return.
- Pack the item securely in its original packaging where possible and include any accessories.
Inspection & Refunds
After we receive and inspect the returned item, we will notify you by email about the outcome. Approved returns are refunded to the original payment method; please allow up to seven business days for the refund to be applied after inspection. Original shipping charges are not refundable.
Conditions & Exceptions
Items must be returned in new, unused condition unless the return is for a defect. Consumables, personalized items and clearance merchandise may have different return terms; check the product listing or ask support before purchasing. There is no restocking fee for standard returns.
If you need help preparing a return or are unsure whether an item is eligible, email [email protected] with your order details and we’ll advise on next steps.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 233 langlaw Drive, Cambridge, ON, N1P 1B6, Canada.